In addition to all this chaos, Tabitha at the Soma store in Danbury lied to the customer service supervisor saying that she offered to mail the correct color bra to me. Also, if it was policy, we all know exceptions can be made. I was told that I would have to return the bra I had and then they would send me the new one. When I got home, I called customer service hoping they could help me handle this by mail. I was told I would have to come in and exchange them and I asked about this being done by mail as I am disabled and Danbury is quite a distance. In addition, they did not have the nude color of the original bra so I was offered a black one to use until the nude one came in. I was given a hard time witht he bra I brought back for the second time. I also had an issue with the strap of another bra I bought at the Danbury Mall store, si I brought both of them back. I exchanged this one and everything was fine until a few weeks later when I noticed a tear in the fabric. This bra first had a problem with the strap where it is sewn together and I could not fix it. I purchased one of their bras for working out in the gym. I wish I could give Soma no stars after my experience both in the store and with customer service. And if you want it within a few weeks good luck. As others say their customer service is awful. I will never buy from this company again. Plus when I originally ordered it it was 30 percent off. Well again it took 4 days for them to process and take the money from my account and it still had not arrived even though I was told it should be there and if it didn’t show up by December 2 to contact them. Nothing from this company to inform me there was a issue ( I still don’t know why and they couldn’t give me a answer) so I reordered it then immediately called them and after being on hold for 15 minutes I was told it processed. So I emailed them and all I was told was the order didn’t go through. So researching I saw the payment was never taken from my account. After a week and no other confirmation other than the first one saying they received my order, I begin to worry. Finally after ordering and an hour later I thought it would be (gift) on its way. Maneuvering their pay amd ship section was a nightmare. I ordered almost 200 in a pj set with duster. I still want the bra?! Otherwise I wouldn't have ordered it. Why are they selling a bra that isn't in stock and apparently won't be anytime soon in the first place? Customer service was completely unapologetic, unfriendly, and made no attempts at coming up with a good solution. Not only did they have NO idea when I would get my bra, but also their only solution was to cancel it. I decided to reach out to customer service to see what they say. The return window will likely be closed by the time the other one comes so I can't just wait. But return shipping isn't free (seriously? Most bra sites should and do offer free returns) so I might have to pay return shipping twice if the other one doesn't fit either. My first bra came and doesn't fit so I need to ship it back. Flash forward to June 7 and it's still not shipped. Wasn't told one of them was on backorder until *after* I bought it.
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